Q: How do you guarantee the quality of your products?
A: Our company has passed ISO 9001 Quality Management System Certificate. Meanwhile, strict quality management consistently runs through the whole process of products production.
Q: Whether the raw materials meet the environmental protection requirements?
A: All products are made of high quality food grade paperboard/ plastic (PP) raw materials. Moreover, the paperboard we used is made of wood pulp passed FSC Forest Certification.
Q: How quickly can they be produced?
A: Our normal turnaround time for printed standard product is 1 week from the date the order is placed. However, if an order takes longer than 3 days for approval or during times with a heavier workload, this time will be extended. If your order is time sensitive, check with us to ensure prompt delivery.
Q: What file format do need for your LOGO.
A: To ensure the best quality, we need files in a resolution of minimum 300 dpi. Vector art is required due to its ability to be scaled infinitely without any loss of quality. Vector art is created using vector illustration programs, such as Adobe Illustrator. The most common Vector file extensions are .eps .psd .ai .cdr and .pdf (Please note that not all .pdf files are vector.)
Q: Can you send me a digital proof before my order is printed?
A: Absolutely! Within one business day of placing your order, you will receive a digital proof depicting what your logo will look like when printed on the product ordered. This is the point to make any necessary changes. After we received the signed proof we will submit your order for printing and no further changes will be accepted.
Q: Can I have some counter samples before I approve the cups?
A: Free samples are available, but the postage shall be paid by the customers.
Q: Can we have different packing units for our clients?
A: Special packaging is available. Whether you need a different number of cups per PET-bag or customized packaging - we can all do it. Just tell us what's your requirement, we can work out the best solution for you.
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